Add value questions
- Add E-purse or pass products
How do I add E-purse or pass products to my card? Add value to your ORCA card online, by mail or phone, in person at an ORCA customer service office, at a participating retailer, or at a ticket vending machine Value added online, by mail, or by phone takes 24-48 hours to go out to the ORCA card readers. After that time, tap on the reader, and the value is added. The tap is required to activate the add value transaction. Tap within 60 days to activate your value. You can use E-purse on your ORCA card as payment to add an ORCA pass at a retailer, customer service office or ticket vending machine. If your card is registered you can set up Autoload to automatically reload a monthly pass or add E-purse value.
- Set up Autoload
How do I set up Autoload? How does it work? Your card must be registered, Then you can set up an authorize Autoload online, by mail, at an ORCA customer service office. Sign up by mail by printing the online Autoload form or call 888-988-6722 / TTY Relay: 711 to request a form. The credit card you specify is charged when the Autoload occurs: - Autoload of a monthly pass is added the first time you use your card in the new month. - Autoload of E-purse adds the amount you selected when your card's E-purse value is insufficient to pay fare for your current trip. An E-purse Autoload cannot occur within one day of the last Autoload and cannot occur more than five times in a month. Autoload is not available for unregistered cards.
- Add value to business or employer card
Can I add value to the ORCA card provided by my employer or business? Most employer issued cards allow you to add value using your personal funds. Some restrictions may apply so check with whoever provided your card.
- Still shows "pending"
Why does my value still show "pending" status? On your My ORCA login, a "pending" status displays for products purchased either online or by phone that have not yet loaded to your card. Transit products purchased remotely - that is, by calling ORCA customer service or using the ORCA website - take up to 24-48 hours to load to your card. Tap at an ORCA card reader after this time and the value is added. If the card is not tapped within 60 days of the value being added online or by phone, the system expires it. Contact your customer service office or call the ORCA call center to have the expired value re-added. PLEASE NOTE: Tapping the card at a card reader will charge a fare. To activate your value and not pay a fare, tap at a ticket vending machine, participating retailer or customer service office.