Contact ORCA

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Contact ORCA

Your feedback is important to us.

If you have a My ORCA Account please login to report your registered card as lost, stolen or damaged or to submit a comment.

If you have an unregistered card or do not have a card please complete the Contact Form below to submit a comment, report a card lost, stolen or damaged or to request ORCA information. When submitting a comment about your ORCA card or a fare transaction, please include your ORCA card serial number. It is useful if you can provide details of the ORCA issue along with date and time of the incident, route number or bus number, train station or ferry terminal.

If you request a call back during regular business hours please provide a daytime phone number.

You may also contact ORCA during regular business hours by calling 1-888-988-6722 / TTY Relay: 711, 888-889-6368 or visiting an ORCA Customer Service Office.

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