Revalue Questions

How do I add transit products value to my card?

- As a single transaction, you can add value online, in person at an ORCA Customer Service Office, by mail, at a participating retail outlet, or at a fare vending machine. Or call 1-888-988-6722 / TTY Relay: 711, 1-888-889-6368. Card registration is not required. ***When you add value online, by mail, or by phone it will take about 24 hours to go out to the ORCA readers. After that time, when you tap your card on the ORCA card reader, the value will added. The tap is required to activate an add value transaction.*** - As an Autoload, a recurring secure fund transfer from a Visa or MasterCard set up on a regular basis. Autoload is only available to customers who register their card.

How do I set up Autoload? How does it work?

Autoload is a benefit of card registration. A registered cardholder can authorize an Autoload online or at an ORCA Customer Service Office. The Autoload form is also available online or by calling 1-888-988-6722 / TTY Relay: 711, 1-888-889-6368. Autoload allows your card to be revalued automatically when it reaches the limit of an E-purse value or pass expiration date. You must provide credit card details to be eligible for Autoload. E-Purse Autoload - When the fare payment to be deducted will result in the E-purse balance falling below zero the E-purse is revalued with the amount you have chosen. An E-purse Autoload cannot occur within one day of the last Autoload. The E-purse cannot be autoloaded more than five times in a month. Regional or Agency Pass Autoload - After a pass has expired at the end of the month, a new monthly pass is added for the next month.

I get my ORCA card from my employer. Can I add value to it?

You can add value to an employer issued card using your personal funds online, at a retail outlet, a fare vending machine, by calling 1-888-988-6722 / TTY Relay: 711, 1-888-889-6368, or by visiting an ORCA Customer Service Office.

Why does my value still show "pending" status?

If you added value at an ORCA Customer Service Office, retail outlet or at a fare vending machine the pass or product will be added to your card immediately and display at the ORCA card reader the next time you tap your card. If you added transit products to your card remotely - that is, by calling ORCA Customer Service or using the ORCA website - it takes up to 24 hours for the product to be added to your card. When you tap your card at an ORCA card reader after this time period the added will be available. No matter how you add transportation products to your ORCA card, it will take an additional 24 hours for the information to be available in your transaction history. ***PLEASE NOTE: Tapping the card at a card reader will charge fare accordingly*** If you'd like to activate your value and not pay fare, please check your balance at a fare vending machine.