Password and Account Questions

What is my user name?

Your user name is a name that uniquely identifies you and provides you with access to your online My ORCA account. It is accompanied by a password to provide authentication. While you can choose your user name, the ORCA system will NOT allow the same user name to be assigned to two different people. User name can be the first part of your e-mail address before the @ sign, or a nickname.

I forgot my password. What do I do?

When you click on My ORCA, you are given the opportunity to enter your ORCA username and password. If you cannot remember your login details, click on Forgotten Login Details and answer the security questions. ORCA will email your user name and a new temporary password that you can change when you login. The e-mail is sent to the e-mail address you provided when you registered for your My ORCA account.

Can a youth open a My ORCA Account?

ORCA websites and any ORCA customer services that require personal identifying information are not intended for minors. ORCA agencies will not accept or request information from individuals we know to be under 18.

Can I have more than one card registered to my ORCA account?

Yes, you can have more than one card registered to your ORCA account.

What are the benefits of ORCA card registration?

While registering your ORCA Card is not required, there are several benefits to registration: Balance protection -- If your registered card is lost or stolen, you can block that ORCA Card account by reporting it on the ORCA website or by contacting ORCA Customer Service by phone or in person. You will receive a replacement card and, with some limits, restored value from the lost or stolen card for a $5 replacement fee. Unregistered cards do not have this feature. Autoload -- If your card is registered, you can set up your ORCA account to automatically pay for a new pass each month or to automatically add value to your E-purse account using your Visa or MasterCard. Unregistered cards do not have this feature. Monitor and manage your account online -- You can monitor and manage your password protected ORCA Card account online if you register your card. Setting up a My ORCA Account lets you view the transportation products stored on your card, see the remaining amount of E-purse, check the expiration of regional or agency pass, or view the transaction history of your card. Unregistered cards do not have this feature.

What is the difference between an unregistered card and a registered card?

If a card is registered, a name and address are associated with the card serial number in the ORCA system. Registering your card provides additional benefits. With a registered card you can set-up an online My ORCA Account and check your ride history, authorize an Autoload for E-purse and for passes, and restore your card balance if your card is lost or stolen. An unregistered card cannot be associated with the cardholder. Therefore, the cardholder does not have balance protection, cannot authorize an Autoload and cannot check their transaction history or card value online.